At Dentistry on Solent, located in the heart of Bella Vista, we believe that exceptional dental care is built on patient feedback and continuous improvement. As one of Sydney’s most trusted dental practices, we actively seek and value your insights to enhance our services and maintain our position as a leading provider of quality dental care in the Hills District.
The Impact of Patient Feedback on Quality Dental Care
Patient feedback plays a crucial role in shaping modern dental practices. When you share your experience at Dentistry on Solent, you help us:
- Create more personalised patient experiences for our Bella Vista community.
- Refine our treatment approaches based on real patient insights.
- Enhance our communication and patient education methods.
- Maintain our high standards of dental excellence.
- Guide our investment in advanced dental technology and services.
Multiple Ways to Share Your Experience
We understand that different patients prefer different methods of communication. That’s why we offer various channels for sharing your feedback about your dental care experience in Bella Vista:
Contact us if you have any more questions!
Digital Feedback Options
Our secure online feedback system makes it easy to share your thoughts from the comfort of your home. You can:
- Submit feedback through our user-friendly online portal
- Complete our detailed patient satisfaction survey
- Share your experience via our verified Google Business Profile
- Connect with us on social media platforms
- Email your feedback directly to our patient care team
In-Practice Feedback
- During your visit to our Bella Vista dental practice, you can:
- Speak directly with our experienced reception team
- Complete our comprehensive feedback form in our comfortable waiting area
- Schedule a discussion with our practice manager
- Share your thoughts during your follow-up consultation
How We Process Your Valuable Feedback
When you take the time to share your experience with Dentistry on Solent, we ensure your feedback receives the attention it deserves:
- Immediate acknowledgment. We promptly acknowledge every piece of feedback within one business day. This ensures you know your voice has been heard and your input is valued.
- Thorough review process. Our dedicated team carefully analyses each comment and suggestion to understand how we can better serve our patients. We consider every aspect of the feedback to identify areas for improvement.
- Action planning. We develop specific action plans based on patient insights, creating practical solutions that address the feedback we receive. These plans include clear timelines and measurable outcomes.
- Implementation. We put practical improvements into action across our dental services, ensuring that your feedback leads to meaningful changes in how we deliver care. Our team works together to integrate these improvements seamlessly.
- Follow-up communication. We keep you informed about how your feedback has helped enhance our practice. This includes updates on implemented changes and their positive impact on patient care.
Making a Difference in Dental Care
Your feedback has already helped us implement numerous improvements at our Bella Vista practice, including:
- Extended operating hours for better appointment accessibility
- Advanced digital dental technology for improved treatment outcomes
- Enhanced patient communication systems
- More comprehensive treatment planning processes
- Additional patient comfort amenities
Leave Your Review Today
We invite you to share your experience with Dentistry on Solent and help us continue providing exceptional dental care to the Bella Vista community. Your feedback shapes the future of our practice and helps other patients make informed decisions about their dental care.
How to Submit Your Feedback:
- Direct Contact: Phone: (02) 9158 6137 | Email: info@dentistryonsolent.com.au
- Social Media: Follow and review us on: Facebook | Instagram
- In-Person: Speak with our friendly team at our Bella Vista practice Complete our detailed feedback form during your visit
About Dr Sejal Rai
As a University of Sydney graduate, Dr Rai has a diverse background. After growing up in central Africa and completing her secondary education and Bachelor’s degree in the US, she is well positioned to treat a wide variety of multicultural patients. With a keen eye for precision and great chairside manner, she is described by her patients as being caring, kind and totally committed to patient care.
Away from the practice, Dr Rai loves spending quality time with her 3 children and this allows her to treat children and special needs patients with an unparalleled level of ease. In addition, her focus and passion for helping adults achieve their perfect smile is a great motivator and is what keeps her at the forefront of modern dentistry in Bella Vista.
Our Commitment to Your Feedback
At Dentistry on Solent, we promise to:
- Acknowledge all feedback promptly and professionally
- Address concerns with the highest level of priority
- Implement practical improvements based on patient suggestions
- Maintain open communication throughout the feedback process
- Use your insights to enhance our dental services continuously
Thank you for choosing Dentistry on Solent as your trusted dental practice in Bella Vista. Your feedback helps us maintain our position as a leading provider of quality dental care in the Hills District.
If you have any concerns about your care or would like to provide feedback, please contact us:
Phone: (02) 9158 6137
Email: info@dentistryonsolent.com.au
Address: The Solent Centre, b1/12-14 Solent Circuit, Bella Vista NSW 2153

Contact Us
Do you feel it’s about time you did something about your smile? Come and book a consultation with Dr Rai and the team at Dentistry on Solent. From dental crowns and veneers through to teeth whitening, our Bella Vista-based practice is here to help. Call us on (02) 9158 6137 today.